When can I expect my Pin Order?

If you bought pins during the subathon, you should have received them by now. Please contact us if this is not the case.

When can I expect my New Life Order?

If you purchased New Life Postcards in the relaunch of merch, then your order should be shipped within 5 working days of your order being placed. We handle all shipments individually by hand, so please allow for some time for the order to be shipped. It should then take the standard amount of time for an order to be delivered (3-4 days for UK, 1-2 weeks for everywhere else).

I have a customs charge on my order?

We are sorry to hear this, we try our best to ensure all orders will go through country customs without a hitch, but sometimes problems arise. We aren’t able to offer compensation for any charges that come from customs.

My order arrived damaged?

We are so sorry if this has happened to you, Royal Mail occasionally handles packages recklessly. Please use our contact us page to get in touch and we'll resolve the issue as soon as we can.

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